Privacy Policy

Information we collect

We collect information you provide directly to us, such as your name, phone number, email, delivery address, and order history when you create an account, place an order, or contact our team.

• Account details: name, email, phone number, and password
• Order details: delivery address, order history, and payment method used (we do not store full card or mobile wallet numbers)
• Support requests: any information you share when contacting customer care
• Technical data: device, browser, and usage information collected automatically through cookies and similar technologies

How we use your information

We use your personal information to:

• Process and deliver your orders
• Provide customer support and respond to enquiries
• Send order updates and, where you have opted in, marketing communications
• Detect and prevent fraud, and keep our services secure
• Improve our website, products, and shopping experience

Sharing your information

We do not sell your personal information. We share information only where necessary to operate our services, including with:

• Payment partners (bKash, Nagad, and card processors) to process payments
• Delivery and courier partners to fulfil and track your order
• Service providers who help us run the website, hosting, and analytics
• Authorities, where required to comply with the law or protect our rights

Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how our site is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

Data retention

We retain personal information for as long as needed to provide our services and for legitimate business purposes, such as maintaining order and financial records, complying with legal and tax obligations, and resolving disputes.

Your rights and choices

You can access and update most of your account information directly from your account page. You also have the right to request access to, correction of, or deletion of your personal information.

• Request deletion of your entire account and data via our account deletion page.
• Request deletion of specific data while keeping your account via our data deletion page.

Children's privacy

Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date below. Continued use of our services after changes take effect means you accept the updated policy.

Contact us

For privacy questions or requests, contact us at lushlocked@gmail.com or 01818-989615.