Terms of Service

Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of the Lush Locks & Skin website, account, and services. By browsing our site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Your account

You must provide accurate and complete information when creating an account and keep your login credentials confidential. You are responsible for all activity that happens under your account.

• You must be able to enter a legally binding contract to create an account or place an order.
• Notify us immediately at lushlocked@gmail.com if you suspect unauthorised use of your account.
• You can review or update your account details, or request account deletion, from your account page.

Orders and pricing

All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock unavailability.

Prices, offers, and coupons are shown in the applicable currency at checkout and may change without prior notice. If a pricing error is discovered after an order is placed, we will contact you before proceeding.

Payments

We accept Cash on Delivery and online payments through supported partners, including bKash, Nagad, Visa, and Mastercard. Payment processing is handled securely by our payment partners; we do not store your full card or mobile wallet credentials.

Delivery, returns, and refunds

Delivery timelines, return eligibility, and refund handling are described in our dedicated policies.

• Delivery Policy
• Return Policy
• Refund Policy

Intellectual property

All content on this site, including product images, descriptions, logos, and design, is owned by or licensed to Lush Locks & Skin and may not be copied, reproduced, or used without our written permission.

Prohibited use

When using our site, you agree not to:

• Violate any applicable law or regulation
• Attempt to gain unauthorised access to our systems or another user's account
• Submit false, misleading, or fraudulent order or payment information
• Interfere with the normal operation of the website or its security features

Limitation of liability

Lush Locks & Skin is not liable for indirect, incidental, or consequential damages arising from your use of the site or products, to the extent permitted by applicable law. Nothing in these Terms limits liability that cannot be excluded under Bangladeshi law.

Changes to these terms

We may update these Terms from time to time. Continued use of the site after changes take effect means you accept the updated Terms. The date of the latest revision is shown above.

Contact us

For questions about these Terms, contact us at lushlocked@gmail.com or 01818-989615.