Lush Locks & Skin
Return Policy
Last updated: [LAST UPDATED DATE]
We want you to feel confident when shopping with us. This policy explains how to request a return and the condition items should be in when returned.
Return eligibility
Return requests must be made within [RETURN PERIOD] of receiving your order. To be considered, items should be unused, in their original condition, and returned with the original packaging where applicable.
Items that may not be eligible
For hygiene and safety reasons, opened, used, or damaged personal-care products may not be eligible for return unless they arrived faulty or incorrect. Any additional exclusions: [RETURN EXCLUSIONS].
How to request a return
Contact [SUPPORT EMAIL] with your order number, the item you wish to return, and a brief explanation. Our team will confirm whether the request is eligible and provide the next steps.
Return condition and review
Returned items may be inspected before a return is accepted. Please do not send an item back until you receive return instructions from our team.
Contact us
For return assistance, email [SUPPORT EMAIL].