Customer care

Policies

Find the important information you need for shopping with Lush Locks & Skin, from privacy and delivery to returns and warranty support.

Explore our policies

Choose a policy to understand how we handle your information, orders, deliveries, returns, refunds, and eligible warranty requests.

Learn how Lush Locks & Skin collects, uses, and protects your personal information.

Understand how Lush Locks & Skin prepares, dispatches, and delivers your order.

Review the Lush Locks & Skin process for requesting a return.

Learn how eligible refunds are reviewed and handled by Lush Locks & Skin.

Read the Lush Locks & Skin warranty information for eligible products.