Lush Locks & Skin
Refund Policy
Last updated: [LAST UPDATED DATE]
This policy explains what happens after an eligible return, cancellation, or issue with an order has been reviewed by our team.
When refunds may be considered
Refunds may be considered for eligible returns, cancelled orders, unavailable items, or verified issues with an order. Each request is reviewed based on the circumstances and the applicable policy.
Refund review
Once we receive the necessary information or a returned item, we will review the request and let you know the outcome. A refund is not confirmed until the review is complete.
Refund method and timing
Approved refunds will be issued using the appropriate method for the order where possible. Estimated refund processing time: [REFUND PROCESSING TIME].
Order changes and cancellations
If you need to change or cancel an order, contact [SUPPORT EMAIL] as soon as possible. We will confirm whether the request can be accommodated based on the order status.
Contact us
For questions about a refund request, contact [SUPPORT EMAIL] and include your order number.